Sunday, January 31, 2016

Customer Interviews No. 1

1) Anybody who lives in Gainesville can see how common the use of motor scooters is as a form of transportation for students. Sadly, there have been many accidents involving scooters where the driver was not wearing a helmet. Even though scooters are convenient and fun, they are just as dangerous as any other motor vehicle. The truth of the matter is that most college students don’t wear helmets when they are scooting. In order to solve this problem, I am proposing a company that allows students to design their own scooter helmet. Hopefully, this will make students more willing to wear a helmet every time they drive their scooters.

2) I believe that the main reason that most students do not wear helmets is because of how they look. If students were able to design their own helmet online, then they would be more likely to wear that helmet. My company would allow students to design their helmets online, and then the helmet would be manufactured and mailed to the students. This would be a convenient way for anyone living in the Gainesville area, student or non-student, to obtain a helmet.

3) My list of questions:
    How often do you think you use your scooter?
    How often do you wear a helmet when you’re scooting?
    Why do you think you don’t wear a helmet that often?

4) Interviews:


5) Overall, I think that the opportunity that my company would serve is still very viable. All of the interviewees mentioned that they seldom wore a helmet, and I believe my business would offer a great incentive to wear one. If people could design their own helmet, I believe that they would be happier to wear one.

6) I think that interviewing customers can be pretty intimidating. I learned that if they do not say the answer that you were hoping for, it can be pretty discouraging. Also, I think it is fun to get different people’s opinions on the same subject. It definitely helps me think more creatively about the options that I could offer to my customers. Interviews with people I don’t personally know are definitely uncomfortable, and I think people were nervous to answer the questions. I learned a lot about how people can feel differently when being interviewed and asked personal questions. 

2 comments:

  1. You did a great job interviewing people! I agree that it can definitely be intimidating, but it didn't sound/look like you were nervous at all. After the responses you got, your business idea could certainly be a viable one. It would be interesting to see if maybe in addition to changing the design of the helmet, there could be a way to make carrying the helmet around afterwards less of a hassle. Feel free to look at my customer interviews here: http://biancamarques23.blogspot.com/2016/01/customer-interviews-no-1.html

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  2. Hello Wallace, I definitely found it really hard to do my interviews. Your opportunity is really interesting. I barely see people wear helmets nowadays. In my opinion, your questions were spot on because it showcases your opportunity about helmets. I did my interviews on the RTS bus here in Gainesville. Great job! Take a look at my blog post: http://jeromerimpos.blogspot.com/2016/01/pandas-take-bus-customer-interviews-1.html

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